Policies and Procedures

The Office of Academic Accessibility (OAA) works to ensure students with disabilities have equal access to university courses, programs, services and activities. Students are responsible for knowing and following university policies and procedures.  Students who request accommodations and/or academic adjustments due to a disability are also responsible for following the policies and procedures of the OAA.

The content below contains important information about student and University rights and responsibilities, successful transition from high school to postsecondary education and OAA policies and procedures.  Students should review this information because it provides important context for the relationship between the student and University and the student and the OAA.

Student and University Rights and Responsibilities

A significant contributor to the successful transition from high school to postsecondary education for students with disabilities can be an accurate knowledge about their civil rights.  Therefore we recommended that students read the Transition Guide linked below developed by the U.S. Department of Education’s Office for Civil Rights.

Transition of Students With Disabilities To Postsecondary Education

Academic Accommodations are not the same as modifications. This means that they are not a change in the curriculum of the class or how the student with accommodations is graded. They are more of a change in how each student does the same work so that they all have the same opportunites regardless of condition or disability. 

Accessible Parking

Accessible parking spaces are located in both general visitor parking areas, as well as several other parking lots and decks throughout the campus. For additional information on accessible parking, including a list of accessible parking spaces, please visit the Parking Information page of the UNC Asheville Parking and Transportation website.

 

Accommodations for Temporary Disability

Policy

Accommodations for temporary disability (e.g. injuries or temporary mobility impairments following surgery) are not covered under Section 504 or the ADA. As such, students are not guaranteed any assistance in these situations. There are no legal requirements to provide accommodations in these situations; however, the Office of Academic Accessibility may assist students on a case-by-case basis with a temporary disability by providing temporary accommodations.

Procedure

Students will be seen by the Office of Academic Accessibility for an evaluation of temporary accommodations. Each case is considered individually and signed documentation on letterhead from a qualified clinician is required. This letter must include a diagnosis, functional limitations necessitating temporary accommodations, suggestions for appropriate temporary accommodations, and the estimated length of time accommodations will be needed. Proper clinical documentation needs to be delivered to the Office of Academic Accessibility before services can commence.

Alternate Text Formats

Policy

When determined to be an appropriate accommodation for a student with a disability, the university will assist the student in identifying and obtaining academic materials in an accessible format. Timely completion of the procedure outlined below is key to ensuring timely provision of accommodations publishers can take weeks to respond to OAA requests for alternate formats.

Textbooks

Individuals requesting textbooks in alternate format should first attempt to obtain accessible copies of textbooks, if available, through the following locations:

  • CourseSmart - On-line retailer, claims to have over 90% of course texts in use today.
  • Bookshare - Free membership for qualifying members.
  • Learning Ally (previously Recordings for the Blind & Dyslexic) - Provides unlimited access to their digital library of accessible audio textbooks.
  • Calibre - Comprehensive e-book viewer, free. 
  • The UNC Asheville Bookstore - UNCA's bookstore already offers many texts in e-text as an option. With 4 weeks or more notice most texts that aren't already available as e-text can be converted and made available.
  • Internet Archive: Books for People with Print Disabilities

Can't find an accessible copy?

  • Students requesting alternate formats should provide the following information: ISBN number title, author, publisher, and edition.
  • Individuals must submit proof of purchase/rental before the alternate format can be provided by OAA.
  • OAA works with publishers to obtain electronic formats of textbooks or produce them in-house. Individuals may then use text to speech assistive technology such as Read & Write Gold.
  • Individuals may also use Read & Write Gold in University computer labs to scan and convert texts at any time throughout the semester.
Alternate format materials are for individual use only and may not be shared. Duplication of materials is prohibited!

Alternate Format for Electronic Material

Individuals requesting electronic material to be converted to alternate format (e.g., accessible PDF) should bring electronic material to the OAA on a USB drive. OAA will convert and save the alternate format back to the student's USB drive.

Additional Alternate Format Resources

 

Class Absences

Policy

As the designated public liberal arts institution within the UNC system, UNC Asheville believes regular class attendance to be central to the learning process of the vast majority of its’ courses and programs of study.  UNC Asheville’s Catalog states “Students are responsible for regular class attendance.”  In addition the University Mission Statement includes the following; “Our practice of the liberal arts emphasizes the centrality of learning and discovery through exemplary teaching, innovative scholarship, creative expression, co-curricular activities, undergraduate research, engaged service, and practical experience…UNC Asheville offers a liberal arts education characterized by high quality faculty-student interaction.”  [Emphasis added]

Meeting essential requirements for courses is the responsibility of each student, with or without accommodations or academic adjustments. This includes any class attendance requirements set forth by instructors in their course syllabi.  The university does recognize that some student’s disabilities can be chronic, cyclical, episodic or random and may infrequently impact their ability to attend classes.  Students who have voluntarily identified with the Office of Academic Accessibility and have supplied supporting documentation demonstrating that their disability may impact attendance can request a Letter of Recommendation as affirmation.  It is at the discretion of each instructor, not the OAA, to determine how or whether to modify their class attendance policy after a review of the core requirements for the course.  The student is responsible for any material covered while absent as well as missed coursework. 

Procedure

The following procedure applies for each absence, in each course.  Adjustments to an attendance policy requirement must be preceded by the delivery of a Letter of Recommendation to the instructor and are not available retroactively except in exceptional circumstances.  Retroactive requests may not be considered more than one business day after a student’s return to class and must be supported by the information provided to the OAA.  Non-disability related absence are subject to the instructor’s stated policy.

If/when a student finds that they are unable to attend class for disability related reasons they are to email the instructor AND the OAA immediately and prior to the absence (barring exceptional circumstances).  The student will email the OAA to provide information about the disability related circumstances that will result in their inability to attend class.  The OAA will then confer with the instructor to determine if adjustments to the attendance policy would be an alteration of the essential course requirements.  Student communication with the instructor is important during this process so that the instructor can determine how or whether to modify their attendance policy.  This will also enable the student to make informed decisions about how or whether to proceed in the class.  The student is not required to disclose their disability or how they qualify for accommodations to the instructor during this process. 

Determining if Attendance is an Essential Requirement

Instructors should use the following guidance when reviewing essential course requirements associated with attendance for students who have provided Letters of Recommendation about attendance. 

• What does the course description and syllabus say regarding attendance?
• Is there classroom interaction between the instructor and students and among the students?
• Do student classroom contributions constitute a significant component of the learning process?
• Does the fundamental nature of the course rely upon student participation as an essential method for learning?
• Does a student’s failure to attend class have a significant negative impact on the educational experience of other students in the class?  If so, to what extent?
• Is attendance used in calculating the final course grade?
• Is the attendance policy applied consistently?

Instructors should contact the OAA for clarification and to determine if there may be alternative ways to accommodate absences without altering essential course requirements.  The OAA will assist instructors to develop options that are appropriate to each student’s disability.

Degree Requirement Modification

Policy

Students are expected to complete all degree requirements for graduation in their major. In accordance with university policy, only under unavoidable and exceptional circumstances will the faculty permit substitution or exemption from the prescribed curricula. The ADA requires that universities offer reasonable accommodation(s) to qualified students; however, it does not require the adjustment of standards that would fundamentally alter degree requirements.

Procedure

If a student desires to pursue a degree requirement modification, she/he must do the following:
  1.  Have current documentation of a specific diagnosis of a disability and how her/his disability substantially limits the student's ability to complete the course in question.
  2. The Office of Academic Accessibility will work with the student to determine what specific documentation is necessary. Note: Providing documentation does not guarantee a substitution.
  3. Students will work with a staff member from the Office of Academic Accessibility to determine the appropriateness of the substitution request. It is highly recommended that requests for course substitutions be submitted during the student's first semester at UNC Asheville. Factors considered in this determination may include (but are not limited to):
  • A student's previous history with the course in question. A substitution or exemption in high school does not guarantee a substitution at UNC Asheville.
  • Psychological/learning test results.
  • A student's good-faith effort in attempting the course at UNC Asheville. A student's good faith is determined by progress in the course, attendance, communication with the professor and the Office of Academic Accessibility, and use of additional resources such as tutoring, office hours and classroom accommodations. If, despite a student's consistent attendance, work and study, s/he is failing the course near the withdraw deadline, the student will withdraw from the course and work with the Office of Academic Accessibility to determine the next step. If a student is passing the course with a "C" or better, the student is expected to finish the course. It is the student's responsibility to keep the Office of Academic Accessibility informed of her/his progress in the course.
  • Other mitigating factors as determined by a staff member of the Office of Academic Accessibility.

4.    If a staff member from the Office of Accessibility deems the request appropriate, the student must submit a written request for a course substitution to the Dean Committee. While the Office of Academic Accessibility will present the student's case to the Dean Committee, there is no guarantee that the committee will approve a substitution request.

5.    If the request is deemed inappropriate or there is not enough supporting evidence, the student must continue to meet the UNC Asheville requirement. With the help of the Office of Academic Accessibility, a student may attempt to gather new or additional information to support the substitution.

The decision of the Dean Committee is final. Students who wish to submit another request for a substitution must work with the Office of Academic Accessibility and provide new evidence before a second request to the committee will be considered.

Foreign/Second Language Substitutions

Policy

As a liberal arts institution, UNC Asheville believes that the study of a foreign/second language is a significant element in liberal arts education, providing access to the literature and culture of another language. Furthermore, foreign/second language study introduces students to an increasingly connected global environment where bilingual proficiency provides access to intellectual inquiry otherwise inaccessible in a monolingual setting.

UNC Asheville requires each student to demonstrate competence in a foreign/second language through the first-year level or above. This can be done either through a placement exam, through completion of the appropriate level course work, or students may fulfill the foreign/second language requirement by following the university’s transfer credit policy. The university accepts most languages including American Sign Language (ASL) to fulfill this requirement.  See the UNC Asheville Catalog for additional details on these options.

UNC Asheville believes that foreign/second language study is an essential element of a student’s degree plan. If a substitution is granted, students are required to complete the foreign/second language requirement by taking cultural courses approved by the Dean Committee.

Procedure

If a student desires to pursue a foreign/second language substitution, she/he must adhere to the following criteria:

  1. Have current documentation of a specific diagnosis of a disability and how her/his disability substantially limits the student’s ability to learn a language on file with Office of Academic Accessibility. The Office of Academic Accessibility will work with the student to determine what specific documentation is necessary.  Note: Providing documentation does not guarantee a substitution.
  2. Students will work with a staff member from the Office of Academic Accessibility to determine the appropriateness of the substitution request. It is highly recommended that requests for course substitutions be submitted during the student’s first semester at UNC Asheville.

Factors considered in this determination may include (but are not limited to):

  • The student’s previous history of foreign/second language study. A substitution or exemption in high school does not guarantee a substitution at UNC Asheville.
  • Psychological/learning test results
  • The student’s good-faith effort in college-level language study. A student’s good faith is determined by progress in the course, attendance, communication with the professor and the Office of Academic Accessibility, and use of additional resources such as tutoring, office hours and classroom accommodations. If after a student’s consistent effort she or he is failing the course near the withdraw deadline, the student will withdraw from the course and work with the Office of Academic Accessibility to determine the next step. If a student is passing the course with a “C” or better, the student is expected to finish the course. It is the student’s responsibility to keep the Office of Academic Accessibility informed of her/his progress in the course.
  • Other mitigating factors as determined by a staff member from the Office of Academic Accessibility.

Once the criteria has been met and if a staff member from the Office of Academic Accessibility deems the request appropriate, the student must submit a written request for a course substitution to the Dean Committee. While the Office of Academic Accessibility will present the student’s case to the Dean Committee, there is no guarantee that the committee will approve a substitution request.

The decision of the Dean Committee is final. Before a second request will be considered by the committee, students must provide new evidence and work with the Office of Academic Accessibility.

 If the request is deemed inappropriate or the criteria for a substitution are not met, the student must continue to meet the UNC Asheville foreign/second language requirement. With the help of the Office of Academic Accessibility, a student may attempt to gather new or additional information to support the substitution. The student may also employ learning strategies on their own. For additional help, you may want to visit the following webpage as it offers strategies for learning a foreign/second language.

Grievance/Hearing Procedure

Policy

Any student having a grievance related to the determination of and/or provision of disability-related services and accommodations through the Office of Academic Accessibility at UNC Asheville is entitled to a prompt and equitable resolution of their complaint.

Procedure

Students who believe they have been subjected to discrimination or treated unfairly must follow the established procedure listed below.

A student may report their complaint to the Senior Director of Student Success, 010 Ramsey Library, (828) 251-6001.The complaint must be in writing and include the nature of the complaint date(s), of alleged incident(s), information about attempts to resolve the complaint, and the results of such attempts. The complaint must be filed within 10 class days of the incident. The student will sign a release form to permit appropriate persons to review and investigate confidential information or documentation in the complaint.

The Senior Director for Student Success shall determine the appropriate administrative review for the complaint, including, but not limited to: Faculty Conciliator, Dean Committee, or Enrollment Services Committee. If the Senior Director for Student Success decides that a review is not warranted, they will contact all involved parties in writing, informing them of a decision and the reasons thereof.

If deemed necessary, the appropriate committee will convene in a timely manner (within 15 class days) and review the student's complaint. Complaints will generally, but not always be resolved in this timeframe. If the complaint is not resolved in this time frame, the complainant will be kept informed of when they might be resolved and the reasons for the delay. A summary of the panel's finding will be forwarded to all panel members and the student, informing them of the decision. 

 

Most grievances and complaints can be resolved through this process. To register complaints regarding the results of this process, students may contact the U.S. Department of Education's Office of Civil Rights. More information regarding this process can be found on the OCR Website  or through How To File a Discrimination Complaint.

 

Housing Accommodations

Policy

UNC Asheville will provide reasonable housing accommodations for qualifying students registered with the Office of Academic Accessibility when requested.The deadline for requesting modified housing accommodations is the same as the priority deadline for the housing application. Each request will be individually evaluated, at a minimum, annually on a case-by-case basis. Documentation must be presented to the Office of Academic Accessibility and is used in the determination of reasonable accommodations. The staff of the Office of Academic Accessibility is responsible for the reviewing of documentation and all information will remain confidential. The provision of documentation of a disability does not guarantee housing accommodations.

Procedure

A housing application must be completed and on file with the UNC Asheville Office of Residential Education and Housing Operations. Visit their website at housing.unca.edu or call (828)251-6700 for more information. Documentation should be provided to the Office of Academic Accessibility and not Housing Operations. All documentation will be housed in the Office of Academic Accessibility, will not be part of the Housing Operations file and will remain confidential.

Note: The intent to request housing accommodations included by the student on the "Voluntary Disclosure of a Disability Form" DOES NOT take the place of the housing application required by the UNC Asheville Office of Residential Education and Housing Operations.

*To ensure appropriate housing can be arranged students who require Service Animals should, as with all accommodated housing requests, notify the Office of Academic Accessibility concurrently with submitting a housing application. Emotional Support, Companion and/or Therapy Animals are not considered Service Animals under the ADA and will be considered under the same process as other housing accommodations. Questions, requests, and/or documentation should be directed to the staff of the Office of Academic Accessibility.

Note-Taking

Policy

For a number of students with disabilities simultaneously listening to lectures and taking notes is extremely difficult, if not impossible. In these cases an accommodation such as note-taking may be reasonable to provide equal opportunity and access to course information.

Procedure

In order for a student to be eligible to receive this accommodation, the following criteria must be met:

  1. The student must be registered with the Office of Academic Accessibility.
  2. The student's documentation must establish that she/he is eligible for the academic accommodation of alternative note-taking strategies.
  3. Students must attend class to receive notes. The provision of a Note Taker is not a replacement for class attendance.
  4. Students must provide the instructor with a Letter of Accommodation from the Office of Academic Accessibility.

In cases where the criteria to qualify for the provision of a Note Taker are not met, students may employ the following strategies on their own:

  1. Students may use their personal audio recorder to record lecture(s).
  2. Students may utilize a laptop for typing their own notes.
  3. Students may exchange notes with other students in their class so they have a second set for reference.
  4. Students may ask other students in their class for a copy of their notes and to serve as "voluntary" note-takers for them.
  5. Students may ask instructors for a copy of their notes, PowerPoint presentations, overheads, handouts, etc. (if available) prior to class.

 

Note Taker Recruitment

Once the appropriate criteria has been met, the student may self-recruit if they are comfortable doing so. If not, the Office of Academic Accessibility will help facilitate Note Taker recruitment for a particular course by:

  1. Providing the student with written instructions for the instructor. These will grant the instructor permission to announce that a Note Taker is needed in that particular class.
  2. Providing, upon request, guidelines for facilitating the note-taking process for students with disabilities.
  3. Note Takers are eligible for a stipend and are required to maintain student confidentiality therefore, the student and/or professor will need to refer them to the Office of Academic Accessibility to sign a contract. Note Takers can either choose to receive the stipend or can offer their services voluntarily.

Personal Care Attendants/Devices

A Personal Care Attendant (PCA) is a person who provides personal care assistance to a person with a disability. The PCA assists with daily living activities such as transportation, turning pages, dressing, mobility, bathing, etc. PCA’s are not to provide instructional support such as tutoring, assisting with time management, or academic planning. In order for a PCA to accompany a student into the classroom, the student must request in writing and receive approval for this accommodation from the Office of Academic Accessibility (OAA).

Policy

The University does not provide PCA’s, individually prescribed devices, readers for personal use or study, or other devices or services of a personal nature.  While hiring and supervising a PCA is the responsibility of the student, if requested, the OAA can provide referral information for students seeking to hire one. We strongly recommend that personal attendants be trained and certified. Requesting such services from an untrained individual can be a safety threat to both the student and the individual providing the service(s). UNC Asheville does not assume the liability of risk resulting from actions taken by a PCA.

Personal Care Attendants are expected to abide by all applicable campus rules, regulations and policies. Failure to do so or behaviors that fundamentally alter courses, programs, services, or activities may result in the removal of the PCA from the setting and/or campus.

Procedure

Students requesting the accommodation of a personal care attendant or device should make an appointment with the Office of Academic Accessibility. PCA’s should not accompany students to classrooms without having received prior approval through the OAA. PCA requests for campus housing should be made to the OAA prior to the deadline for housing applications and all required documentation should be on file no later than that same date.

Any PCA accompanying a student into the classroom or performing PCA duties for a resident of the Residence Halls must complete paperwork in the Office of Academic Accessibility and provide information sufficient to complete a background check, in accordance with the University's Background Check Policy.

Requesting Accommodations for Required Meal Plans

Policy

It is important to UNC Asheville that students maintain a healthy diet and lifestyle. As an integral part of this effort, Dining Services works to nourish students with local and sustainable options to suit most student preferences. In addition to offering consultation with the Universities on-site Registered Dietitian, Dining Services provides the following resources and information to assist students in making good choices:  Where to eat?, What’s on the menu, Search Menu Items, Balanced U, Nutrition Links and Dining with Allergies as well as other resources.

Neither UNC Asheville nor Dining Services are able to accommodate all student preferences or waive meal plans based on food preference(s).  The University and Dining Services will provide reasonable dining services/required meal plan accommodations for students with medically documented food allergies or dietary disabilities registered with the Office of Academic Accessibility when requested.

Procedure

After reviewing the above information, students will meet with the Universities on-site Registered Dietician to discuss options available to meet their dietary needs. If after doing so the student would like to request accommodations related to the required meal plan, they will visit the Registration webpage of the Office of Academic Accessibility for instructions about requesting accommodations. Documentation must be provided to the Office of Academic Accessibility and will be used in the determination of reasonable accommodations. Each request must be renewed, and will be evaluated, annually on a case-by-case basis.  The staff of the Office of Academic Accessibility will be responsible for the review of documentation but will consult with the Dean of Students and other campus professionals as needed.  All information provided to the office will remain confidential.

Requests for Extensions

Policy

Meeting essential requirements for courses is the responsibility of each student, with or without accommodations or academic adjustments. Many assignment due dates are provided well in advance on course syllabi.  The expectation is that students plan in advance and manage their time and responsibilities taking their individual circumstances into consideration (disability related and non-disability related).  This includes assignment due dates.  The university does recognize that some student’s disabilities can be cyclical, episodic or random and may infrequently impact their ability to meet assignment due dates.  It is at the discretion of each instructor, not the Office of Academic Accessibility, to determine how or whether to modify due dates after a review of the core requirements for the course. 

Students who have voluntarily identified with the OAA and have supplied supporting documentation demonstrating that their disability may impact their ability to meet assignment deadlines can request this to be included in a Letter of Recommendation as affirmation. Accommodations and/or academic adjustments are not intended to, and instructors should not, alter essential components of course curriculum or lower standards.  Accommodations and/or academic adjustments are intended to ensure equal access and are in no way an assurance of success.

Procedure

The following procedure applies for each request for an extension of a due date, in each course.  This procedure also applies to a second extension request for a single assignment.   Adjustments to assignment due date requirements must be preceded by the delivery of a Letter of Recommendation to the instructor and are not available retroactively except in exceptional circumstances.  Retroactive requests will only be considered when made as quickly as reasonably feasible and must be supported by the information provided to the OAA.  Non-disability related extension requests are subject to the instructor’s stated policy.

If/when a student finds that they are unable to meet an assignment due date for disability related reasons, they are to email the instructor AND the OAA immediately and prior to the deadline (barring exceptional circumstances).  The student will email the OAA to provide information about the disability related circumstances that will result in their inability to meet an assignment due date.  Student communication with the instructor is important during this process so that the instructor can determine whether an extension is appropriate. This will also enable the student to make informed decisions about how or whether to proceed in the class.  The student is not required to disclose their disability or how they qualify for accommodations to the instructor during this process. 

Determining if an Assignment Deadline is an Essential Requirement

Instructors should use the following guidance when reviewing essential course requirements associated with requests for extensions of assignment due dates for students who have provided Letters of Recommendation about deadline extensions. 

• What are the essential course requirements? 
• What does the course description and syllabus say regarding assignment deadlines?
• Do deadline extensions fundamentally alter of the course?
• Are essential course requirements dependent upon meeting assignment due dates?
• Does meeting assignment due dates constitute a significant portion of the learning process?
• Does a student’s failure to meet assignment deadlines have a significant negative impact on the educational experience of other students in the class?  If so, to what extent?

Instructors should contact the OAA for clarification and to determine if there may be alternative ways to accommodate absences without altering essential course requirements.  The OAA will assist instructors to develop options that are appropriate to each student’s disability.

Service Animals

The Americans with Disability Act Amendments Act of 2008 (ADA) states that businesses and organizations that serve the public must allow people with disabilities to bring their service animals into all areas of the facility where customers are normally allowed to go.

North Carolina Statute states that it is unlawful to disguise a dog as an assistance dog, or deprive a visually impaired person, a hearing impaired person, or a mobility-impaired person of any rights granted the person pursuant to G.S. 168-4.2 through 168-4.4. UNC Asheville, which receives federal and state funds, adheres to these policies regarding service animals.

The ADA defines a service animal as a dog or miniature horse that is individually trained to do work or perform tasks for a person with a disability. Service animals perform some of the functions and tasks that the individual with a disability cannot perform. Examples include dogs used by some individuals who are blind, alert persons with hearing impairments to sounds, pulling wheelchairs, or carrying and picking up things for persons with mobility impairments.

A service animal or service animal in training may be excluded from campus or classrooms when the animal’s behavior poses a threat to the health or safety of others. A service animal may be excluded if it becomes disruptive and fundamentally alters the nature of the class, performance, lecture, movie or play – for example, if a dog barks repeatedly during one of the above-mentioned situations.

About Service Animals in Training:

The Americans with Disabilities Act (ADA) assures people with disabilities who are accompanied by service animals that they will not be excluded from public places or activities, nor charged any additional fees, because they are accompanied by their service dog.  However, the ADA does not provide the same protection to service animals in training (that is, the ADA assures access for the handler/partner only if the dog is fully trained to give some disability-related service).

North Carolina State Law states that an animal in training to become a service animal may be taken into any of the places listed in G.S. 168-3
• for the purpose of training
• when the animal is accompanied by a person who is training the service animal and
• the animal wears a collar and leash, harness, or cape that identifies the animal as a service animal in training.

Because North Carolina state law does not clarify further the use of the phrase “service animal in training,” UNC Asheville has established policy, based on accepted practices suggested by Assistance Dogs International (ADI).  A service-dog-in-training is a dog accompanied by its trainer (“a person training a service animal”) that is undergoing individual training to provide specific disability-related work or service for an individual with a disability.  This does not include obedience training or socialization of puppies who may later become service animals (generally 15-18 months).  Thus, adult dogs are recognized as being “in training” to provide disability-specific assistance only after they have completed an earlier period of socialization (obedience training, being house broken, getting acclimated to public places and every day activities as pets).  A service animal trainer may bring such dog onto campus and interact with the campus community in public areas, campus offices, and so on, if it is properly identified as a service animal in training, and has completed the earlier basic training and socialization necessary prior to engaging in service animal training. As stated above, this necessarily restricts the age of a service-animal in training; dogs younger than one year may generally not be considered service animals in training.

Please note: As service animals in training in North Carolina are only given access rights when accompanied by a trainer who is actively engaged in the training process, they cannot be in residence in UNC Asheville housing, nor be present in other areas of campus except those places where all students are welcome to bring pets.  Similarly, puppies who are being raised/trained in preparation for participating in formal service animal training are not permitted in University housing or on campus except where pets are allowed.

About Emotional Support Animals:

Emotional Support, Companion and/or Therapy Animals are not considered Service Animals under the ADA and will be considered under the same process as other accommodations.

Questions, requests, and/or documentation should be directed to the Office of Academic Accessibility.

Sign Language Interpreting & Speech-to-Text Services

Submit an Interpreter Request Form

Student Responsibilities: Requesting an Interpreter

The Office of Academic Accessibility handles requests for sign language interpreters for academic courses and other required academic activities including but not limited to instructor meetings, labs, field trips, and required group work.All other requests for interpreter services should be made to the organization hosting/sponsoring the event. Students, staff and faculty may request an interpreter for office hours, meetings, and other course related events by submitting an interpreter request form to the Office of Academic Accessibility. In the unlikely event that a student who uses a sign language interpreter or speech-to-text services shows up for the first day of class without a service provider the student should be referred to the Office of Academic Accessibility. The Office of Academic Accessibility will then make the appropriate arrangements.

Student Responsibility: Assuring Timely Delivery of Interpreting Services & Speech-to-Text:

  • All students receiving interpreting and/or speech-to-textnote-taking services are required to register with the Office of Academic Accessibility.
  • Semester course schedules need to be given to the Office of Academic Accessibility as early as possible. Requests for other academic work should be submitted at least 2 weeks prior to the day of the event (or earlier if possible) to best assure that interpreters can be available.
  • Room/Time Changes: The student must notify the Office of Academic Accessibility of any changes to their schedule as soon as the student is aware of the changes.
  • Student cancellations must be emailed and called in by the student to both the interpreter and the Office of Academic Accessibility 24 hours in advance.
  • Instructor Cancellations: When the instructor has canceled a class, students are responsible for notifying both the interpreter and the Office of Academic Accessibility immediately.
  • Tardiness: Interpreters are required to wait 20 minutes for a 50-minute class and 30 minutes for all other classes. If you have arrived late to class do not ask the interpreter what you missed. It is your responsibility to gather missed information from other students, or the instructor as is the case with any student.
  • Supplemental Interpreting:If students need additional interpreting time for a conference with the instructor, team assignments, or to attend a co-curricular event as assigned by the instructor, an interpreter request form must be submitted to the Office of Academic Accessibility. Please notify the Office of Academic Accessibility as soon as you become aware of the need for an interpreter.

If a problem arises with the interpreter the student should first discuss it with the interpreter involved. If no resolution can be reached, the Office of Academic Accessibility should be contacted. Please do not share concerns with others such as friends or other interpreters; bring unresolved issues to the Office of Academic Accessibility.

Study Abroad Accommodations

Policy

In order to determine what accommodations might be possible abroad, the interested student, the Office of Academic Accessibility, the study abroad advisor, and the host institution will need to work together to assess the student's needs and the possible accommodations. It is the responsibility of the student to contact the Study Abroad Office either by phone (828-232-5037) or email studyabroad@unca.edu.

Students need to disclose their disability and need for accommodations as far in advance as possible so that there is sufficient time to contact host institutions. Once a student has disclosed, it is important for the student to meet with the Office of Academic Accessibility early in the planning process in order to determine what types of accommodations are reasonable and appropriate. It is important to note that federally mandated disability protections in the United States do not supersede the laws of the host country.

Procedures

  • Students should consult with the Study Abroad Office with regard to their interest in studying abroad.
  • Students should request accommodations through the Office of Academic Accessibility.
  • Office of Academic Accessibility and the Study Abroad Office will gather information and contact the host institution. Reasonable and appropriate accommodations will be provided after all parties have discussed the options available.
  • If additional accommodation needs arise while the student is at the host institution, the student will need to contact their study abroad advisor, the host institution and UNCA's  Office of Academic Accessibility. A decision will be made to determine if the additional accommodation is reasonable and appropriate.
  • When students return from studying abroad, the Office of Academic Accessibility requests that they provide feedback regarding their experience and make suggestions to be used for future study abroad experiences.

Please note: UNC Asheville is committed to equal access for persons with disabilities and will make a good faith effort to provide students with an equitable experience while abroad. Civil rights protection(s) mandated by state or federal laws do not extend beyond U.S. Borders and do not supersede the laws of the host countries.

Testing Accommodations

Policy

Neither UNC Asheville nor the Office of Academic Accessibility have a testing center. Due to this fact, the timing for accommodated testing must be coordinated directly with the faculty member who is requiring the exam. Under certain exceptional circumstances, the Office of Academic Accessibility will proctor exams after conferring with the respective faculty member and the student.

Procedure

If testing accommodations are indicated on the Letter of Accommodation, it is the responsibility of the student to consult with the faculty member about the specific accommodation(s). Faculty may request reminders that Testing Accommodations have been granted. This initial discussion should also clarify any arrangements for pop quizzes. 

Specific testing accommodations should be requested prior to each individual test or exam at least FIVE (5) business days in advance of the scheduled test. In circumstances where a student does not have the ability to provide 5 business days' notice the university will make good faith efforts to provide the appropriate accommodations. In the event the instructor is not able to provide appropriate accommodations within the department the student is to contact the Office of Academic Accessibility via email and CC the instructor.

If the student is requesting testing accommodations to be proctored with the Office of Academic Accessibility in One Stop, the student should complete this Test Request Form or email the office and copy the instructor a minimum of 5 business days prior to the test and include the following information:

  • the instructor's name
  • the date, day, and time of the test
  • the course title and course number
  • any potential scheduling conflicts

This information will allow the Office of Academic Accessibility the time and information necessary to be able to make arrangements to proctor the test.

If at any time the student believes the accommodations being provided during an accommodated test are inappropriate based on their Letter of Accommodation, they have the right and responsibility to request that the test be stopped or delayed until the situation can be resolved. This is the case whether the test is being proctored by the instructor or the Office of Academic Accessibility. The student should contact the staff of the Office of Academic Accessibility immediately to seek any needed clarification or resolution.

Tutoring

Tutoring is not an accommodation at the post-secondary level. The law, IDEA, which governs disability services and access at the secondary level, can entitle students to such supports. The ADA/ADA Amendments Act, which governs disability services and access at the university level considers tutoring a personal service and is therefore not an accommodation or academic adjustment.  The ADA is intended to ensure equal access but is not a guarantee of success for students. As such, the university strives to ensure that students have equal access to courses, programs, services and activities, including tutoring services available to students.

Policy

Free tutoring is available to all students at UNC Asheville. Students may receive tutoring through our drop-in tutorial centers or on an individual basis. We offer drop-in tutoring in several subjects including Accounting, Chemistry, Classics (Hebrew, Greek & Latin), Computer Science, Foreign/Second Languages, New Media, Physics, Psychology as well as other subjects. If the subject you need tutoring for is not covered by a tutorial center, the university can provide a tutor to work with you on an individual basis for 100 and 200 level classes. A student with a demonstrated need may be able to receive more than the allotted amount of tutoring hours, if warranted.

Procedure

For more about tutoring stop by the OneStop Desk in Ramsey Library, email onestop@unca.edu, call 828.350.4500 or visit the Advising and Learning Support website.